Privacy Policy

Effective Date: 22 July 2025

Thank you for using Homework Hero (“we”, “our”, “us”). We take your privacy seriously and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you use our app or website.

1. Who We Are

Homework Hero Limited
Registered in the UK
Email: hello@homework-hero.co.uk
Website: https://www.homework-hero.co.uk

We are the data controller for the personal data collected through our app and website.

2. What Information We Collect

We may collect the following types of information:

From Teachers and School Staff:
  • Name
  • Email address
  • School name
  • Role (e.g. teacher, assistant)
  • Contact preferences
  • Usage data (how you use the app)

From Students (if applicable):

  • First name (optional, pseudonyms encouraged)
  • Class group
  • Homework submissions
  • App usage activity

3. How We Use Your Information

We use your information to:

  • Provide and improve the app
  • Communicate with you about updates and features
  • Respond to support requests
  • Notify prize draw winners (e.g. promotions or incentives)
  • Comply with legal obligations

We do not sell your data to third parties.

4. Lawful Basis for Processing

We rely on one or more of the following lawful bases:

  • Consent – when you sign up or opt in
  • Contract – to provide the services you’ve signed up for
  • Legal obligation – to comply with UK law
  • Legitimate interest – e.g. improving user experience

5. Who We Share Your Data With

We may share your data with trusted third-party providers such as:

  • Cloud hosting services (e.g. Microsoft Azure)
  • Email providers (e.g. SendGrid)
  • CRM or analytics platforms (for internal use only)

All third parties must comply with data protection laws and agree to keep your data secure.

6. How Long We Keep Your Data

We retain your data only for as long as necessary:

  • For users: while your account is active
  • For leads: up to 12 months after the last interaction
  • For legal or accounting records: as required by UK law

You can request deletion of your data at any time.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise your rights, email us at [your contact email].

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Encrypted storage
  • Secure access controls
  • Regular audits

9. Cookies (if applicable)

If we use cookies on our website, we will notify you via a cookie banner and provide options to manage preferences.

10. Contact Us

If you have any questions or concerns about your privacy, please contact:

Data Protection Officer
Email: hello@homework-hero.co.uk

11. Complaints

If you’re not happy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/

12. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we’ll let you know via the app or email.